Refund policy
Returns & Exchanges
We offer size exchanges and replacements only.
We do not provide refunds for change-of-mind purchases.
Refunds are issued only if the product is defective and replacement is unavailable.
Exchange Window
Exchange requests must be raised within 5 days of delivery.
Requests after this period will not be accepted.
Eligibility Conditions
To qualify for exchange, items must:
-
Be unused and unworn
-
Be unwashed
-
Have original tags attached
-
Be returned in original packaging
-
Be in resellable condition
Items failing inspection will not be eligible for exchange.
Exchange Process
Customers must request exchange through our support team.
Once approved:
-
Reverse pickup will be arranged
-
Product will undergo inspection at warehouse
-
Replacement will be shipped after approval
Reverse Shipping Charges
A small reverse shipping fee may apply for exchanges.
Shipping charges are non-refundable.
Damaged / Incorrect Products
If you receive a damaged or incorrect product, please contact us within 48 hours with:
-
Unboxing video
-
Clear photos
Requests without proof may not be accepted.
Inspection
All returned items are inspected at the warehouse.
If the item is:
-
Used
-
Washed
-
Damaged
-
Missing tags
The exchange request will be rejected.
Order Cancellation
Orders can be cancelled only before dispatch.
Once shipped, orders cannot be cancelled.